Information We Gather
At Pokiez Casino, our commitment extends beyond gaming excellence; it encompasses data privacy and transparency. Here's a clear outline of the information we gather during your interactions with our platform, ensuring we meet your needs while upholding your trust.
Your personal data offers insights into your identity, and we're mindful of its sensitivity.
- Account Setup: When setting up an account via our main website or affiliated platforms, we'll request specific personal details. These details—provided directly by you — include your full name, contact preferences, and other pertinent information ensuring seamless communication. Note: While you might need to provide financial details like credit card numbers to third-party platforms, Pokiez Casino does not handle direct financial transactions.
- Voluntary Contributions: Occasionally, you might provide additional information without any prompt from us. This could be in the form of feedback via our live chat, emails, or when you share insights on our blog. We value and store such inputs, including any suggestions, grievances, or reports you might forward.
- Device-specific Data: Your device can offer us more insights than you think. Data like IP addresses, unique device IDs, and even geolocation might be captured to ensure better-tailored services.
We also accumulate data that doesn't directly point to your identity:
- Usage Patterns: As you navigate our platform, particularly our blog, we gather aggregated data reflecting your usage patterns. This encompasses details like the kind of device or browser you're using, your preferred language settings, the timestamps of your visits, and even referral sources.
- Activity Logs: These highlight your interactions on our platform, helping us refine our services further. This information is invaluable for continually enhancing user experience and tailoring our offerings to suit your preferences.
Purpose of Your Information
At Pokiez Casino, every piece of information serves a distinct and valuable role. We utilize your Personal Data in accordance with the principles laid out in our Privacy Commitment. The information, which may include some of your Personal Data, supports various key functions:
- Tailoring and optimizing your account for enhanced gaming experiences;
- Overseeing and maintaining your account, excluding direct payment management;
- Delving into user interactions to refine our online services and offerings;
- Establishing a consistent line of communication, keeping you abreast of fresh updates;
- Proactively identifying and curbing any suspicious or unauthorized activities that could compromise service security;
- Diligently probing into any reported anomalies and ensuring alignment with local laws, regional directives, and governmental mandates.
Data Retention Period
Your command over your personal information is paramount to us. If you wish to revise or update your details, simply reach out via email at [email protected], and we'll promptly act on your request. Likewise, should you want to modify or expunge your Personal Data (excluding transaction records and any other details that third-party casinos are mandated to retain as per prevailing laws), drop us an email at the same address. For real-time assistance, our upcoming live chat feature will soon be accessible directly from our website — just be on the lookout for a distinct chat icon on our pages.